Lahari Dammala

Lahari Dammala

Innovative Developer & Futurist

Passionate about leveraging technology to drive positive change.

About Me

As a driven and innovative professional, I am passionate about leveraging technology to drive positive change. With a strong background in management, operations, and marketing, I have honed my skills in areas such as market research, brand engagement, and customer relationship management. My vision is to apply these capabilities to create solutions that enhance customer experiences and optimize business operations.

Master's Degree in Management

Diverse Internship Experience

Skills & Technologies

Technical Skills

Excel

SPSS

Google Analytics

SEO

CRM Systems

Core Competencies

Market Research

Brand Engagement

Inventory Management

Customer Service

Team Collaboration

Additional Skills

Public Relations

Social Media Management

Customer Relationship Management

Strategic Planning

Supply Chain Management

Experience

Operations Intern

Country Kettle Remote

Jan. 2025 – May 2025

  • Managed stock replenishment, inventory control, and backroom organization to ensure product availability
  • Processed deliveries, conducted stock checks, maintained supply chain workflows, and collaborated with team to meet daily targets

Social Media Marketing Intern

Snipe Remote

Aug. 2024 – Nov. 2024

  • Managed social media channels and created promotional content to boost brand visibility and engagement
  • Supported development of marketing strategies and campaigns to drive audience growth and conversions

Operations, Supply Chain & CRM Intern

Cafe Savoura Hyderabad, India

Sep. 2023 – May 2024

  • Coordinated supply chain activities and managed inventory levels across multiple outlets
  • Maintained CRM systems to track customer interactions and strengthen relationship management
  • Streamlined vendor communication and procurement processes, reducing stock shortages and improving cost efficiency

Projects

AI-Driven Customer Experience & Operations Optimisation | MSc Dissertation (Uber Eats, UK)

2025 – 2026

  • Examined impact of AI chatbots on customer satisfaction, digital marketing engagement, and service efficiency
  • Proposed hybrid support model combining AI and human agents to enhance customer retention and service quality

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